STYLE SHELTER / INFORMATION
RETURN & REFUND POLICY
RETURN & REFUND POLICY
Tone Is Personal. Product Condition Is Not.
Last Updated: August 25, 2026
A wind chime can look exactly as expected but sound different once it is placed in a customer's own outdoor environment.
For this reason, our return policy distinguishes between personal sound preference and an actual product defect.
30-Day Return Window
Eligible products may be returned within:
30 calendar days after delivery
To begin a return, contact:
Please include:
- Order number;
- Product;
- Reason for return;
- Photos if damaged or defective.
Do not send merchandise back before receiving return instructions.
Reasonable Testing
Customers may reasonably inspect and briefly test a wind chime.
Short-term testing to understand its tone does not automatically disqualify a product.
However, extended outdoor installation may expose the product to:
- Rain;
- Dirt;
- Sunlight;
- Oxidation;
- Fading;
- Cord wear;
- Water marks.
Significant outdoor exposure may affect eligibility for a preference-based return.
Sound Preference
Tone is subjective.
A customer may find a wind chime:
- Too deep;
- Too bright;
- Too soft;
- Too active;
- Different from expectations.
This does not automatically mean that the product is defective.
However, an otherwise eligible product may still be returned within 30 days.
For preference-based returns:
The customer is responsible for return shipping costs.
We do not charge a standard restocking fee.
Original outbound shipping costs, if any, are generally non-refundable for an ordinary preference return.
Damaged, Defective, or Incorrect Products
Contact us promptly if an item arrives with issues such as:
- Broken decorative component;
- Severely bent tube;
- Broken cord;
- Missing striker;
- Missing sail;
- Missing suspension part;
- Incorrect product;
- Significant transit damage.
If we confirm that the problem resulted from a defect, shipping damage, or our fulfillment error, Style Shelter LLC will cover reasonable return shipping costs.
Refund Processing
After an approved return arrives and passes inspection, we normally process the approved refund within approximately:
3 business days
Refunds generally return to the original payment method.
The financial institution may require additional time to display the credit.
Exchanges
When inventory permits, we may assist with a replacement or exchange.
In some cases, the customer may be asked to return the original item and place a separate order.
Cancellation
You may request cancellation before shipment.
Contact us immediately at:
Cancellation is complete only after we confirm that fulfillment has been stopped.
Return Address
Approved returns may be directed according to our instructions to:
Style Shelter LLC
516 N Franklin St
Kirksville, MO 63501
United States
Please contact us before mailing merchandise.